![]() ![]() When someone is replying to a message, the tool suggests contacts to loop in, offers prewritten templates that can be pasted into the body of the email with a click (admins can adjust exact wording), and includes calendar information that makes it easy to select times when users are free. The tool can suggest accounts to add information to or register new accounts, with certain fields prepopulated. When someone is reading an incoming email, the new tool provides information from social networks and any records available from the Sales Cloud. ![]() ![]() Having products for different company sizes is important, because CRM is the pillar of Salesforce’s business, and enhancements will help protect it against competitors. The Gmail feature has been useful for smaller businesses, and Outlook is probably more common in larger companies. The idea is that there’s a huge intersection with our current customer base.” The new tool is meant to simplify life for salespeople, eliminating the need to constantly switch between email and Salesforce.
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